A Two-Year Vacancy? Why the Right Property Management Systems Matter

We were recently referred to the parents of an existing client. They told us their current property manager had experienced some difficulty completing a unit turnover and filling the vacancy.

It had taken two year

.

No, that’s not a typo.

Two. Years.

A vacant rental property is already costly. When maintenance, communication and leasing delays begin stacking up, an ordinary turnover can quickly become a much larger problem.

Here’s what we were able to tell them about how Tranquility does business.

Time Is Money

None of our vendors try to get rich on any one job.

They know that we have plenty more work available when they do a good job, charge a fair price and can be relied on to follow through. That ongoing relationship motivates them to get in, do the job correctly and get out.

Reliable vendors are an important part of completing rental property maintenance and unit turnovers efficiently. Owners should not have to lose months of rental income while waiting for basic work to move forward.

And they certainly should not have to wait two years.

We Communicate Openly, Honestly and Frequently

Property owners should be able to understand:

• What is happening at their property
• What work needs to be completed
• How long the process is expected to take
• How much it is expected to cost
• What happens next

We communicate openly, honestly and frequently so owners are not left wondering whether progress is being made.

Unexpected property issues may arise, but a lack of communication should not be one of them.

We Foster a Community of Respect

We foster a community of respect between owners, tenants, vendors and ourselves.

We make sure our owners’ financial interests are taken care of by taking care of everyone in the picture.

We have found that the typical property management model—with the property owner at the top of the ladder and the tenant at the bottom—turns out to be a disaster for everyone.

Especially the owner.

Tenants who are treated respectfully are more likely to communicate concerns, care for the property and remain in their homes. Vendors who are treated fairly are more likely to respond promptly and prioritize the work. Owners benefit from a better-maintained property, clearer communication and fewer avoidable vacancies.

A Better Property Management Model

Good property management is not simply about collecting rent or responding when something breaks.

It requires dependable systems, strong vendor relationships, frequent communication and respect for everyone involved.

The last thing anyone needs is a vacant unit.

Even if it doesn’t take two years to fill.

Contact Tranquility Property Management to learn more about our approach.